Ms. Balch is an experienced telemedicine professional with over 19 years’ experience in telemedicine implementation, operations, and training. Lori Balch is the former Director of Training for Guardian 24/7, a private company serving “presidential medicine” to high net-worth individuals and families. Lori was responsible for creating telemedicine certification programs for Guardian’s ReadyRoom technologies that may include videoconferencing systems, medical devices, COTS technologies and proprietary software and systems. In this role, Lori delivered training to technical operations center personnel, clinical support nurses and staff, physician and specialists, Guardian clients and their support personnel.
Ms. Balch also serves as a Training Consultant for AMD Global Telemedicine, a leading supplier of medical technology for telemedicine. In this capacity, Lori is responsible for clinical consultation, implementation, education and training of telemedicine application and solutions both nationally and internationally. Lori has developed a comprehensive “Train the Trainer” certification program for Cisco and currently serves as the lead trainer for the HealthPresence Solution incorporating AMD medical devices. Lori’s recent clients have included Vanguard Health System, Ascension, Molina Healthcare, Kaiser Permanente, United Healthcare’s Optum Health, the Mayo Clinic (Rochester), and the U.S. Department of Veterans Affairs, and U.S. Department of State. Lori has clinical operational and training experience in hospital, academic, prison, community health centers, inner-city and remote rural clinic environments.
Prior to her role at AMD and Guardian 24/7, Ms. Balch was the Director of Telemedicine at Driscoll Children's Hospital located in Corpus Christi, Texas, managing a pediatric telemedicine program covering a 33,000 square mile area in South Texas and portions of Mexico. In addition, she was the project manager for a half million dollar USDA grant award for the Alcance Health Outcomes Project (AHOP) to improve the health of south Texas children by expanding clinical services via telemedicine and providing proactive disease management applications in cardiology, pulmonary, and endocrinology patients.
From 1994-2003, Ms. Balch served as the Telemedicine Training Manager for the Advanced Telemedicine Training Program at the Telemedicine Center at East Carolina University in Greenville, North Carolina. The Center was the first telemedicine training center established in the United States and the Center trained over 350 individuals from the US and abroad in a week-long curriculum addressing the clinical, technical, administrative issues associated with successful implementation of telemedicine. Over the last ten years, Lori has organized a number of national and international meetings, including ten Distributed Medical Intelligence (DMI) Conferences in collaboration with the US Army’s Telemedicine and Advanced Research Center (TATRC).
Ms. Balch has assisted with coordination of medical resources and contingency planning for several large-scale civilian military training exercises incorporating advanced medical communication technologies, including UN/Strong Angel, Super Bowl XXIII (Shadow Bowl), and the DARPA Grand Challenge race (Desert Bloom). In addition, she is the coordinator for the Medical Disaster Response Network (MDRN.us), a nationally coordinated medical video network developed to respond to large-scale disasters.
Ms. Balch is a member of the American Telemedicine Association and has served as faculty for ATA short courses on Telemedicine and participates in the ATA Emergency and Preparedness Discussion Group, mHealth SIG and the ATA Latin America and Caribbean Chapter. Lori is a recognized speaker in telemedicine and has almost twenty years of experience presenting to national and international audiences.